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Return Policy

PRINT THIS PAGE AND RETURN WITH YOUR ORDER ONCE YOU HAVE RECEIVED APPROVAL FOR YOUR RETURN.

Returns on non-custom made products must be made within 10 days of receipt of item. All jewelry items are custom made to order, so returns are generally not accepted and we are only able to accept returns for defective merchandise or mistakes we have made. In those cases a corrected replacement is sent to you.


How to Return Your Order


1. Indicate the reason for your return in the check boxes below
2. A copy of the invoice which shows your name and order number must be included.
3. Return using the carrier of your choice and keep a record of the tracking number, we will not be responsible for any returns lost in transit without a tracking number. (we cannot accept COD returns)
4. Send to the following address:
Kenneth E Jernigan & Asociates
Attn: Returns
231 E Intendencia St
Pensacola, FL 32502

Reason for Return
Order number: ______________ Customer Name: _____________

Please check reason for return:
__ Incorrect Item Received
__ Arrived Damaged
__ Arrived Defective
__ Other:


Your purchase will be credited to your original charge card. Shipping charge is not refundable on returns unless there was an error on the original order received, in that case a return label will be sent with the correct item when it reships. All returns must take place within 10 days of receipt of items.