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Shipping Policy

***** Per the order issued by the Governor of Florida, as of Friday April 3, 2020 we will be closed for 30 days. You may still place orders; however they will not be shipped out until we return on May 1st, 2020. We apologize for the inconvenience, but with the growing cases of COVID-19 we need to heed the stay-in-place orders given. Thank you for your patience and we hope all the best for you and yours. *****

Although many orders are shipped the same day that we receive them, due to a variety of factors it can take up to 24 hours to process your credit card information and ship your order. UPS picks up shipments daily, Monday through Friday around 4:00 PM (Eastern Time). They DO NOT operate on weekends or holidays. If you place an order for shipping on Friday night, the next available shipping day is Monday.

Transit time depends on where you are located and which warehouse we ship your order from. IMPORTANT INFORMATION on expedited shipments such as Next Day Air, Second Day Air and 3- Day Select:

1.) The pickup day is not counted as a transit day.
2.) Weekend and holidays are not counted as transit days.

Example: If you place an order Friday evening for 3-Day Select shipment and the following Tuesday happens to be a holiday, your order will be processed for Monday shipment. Since Tuesday is a holiday, the first transit day is Wednesday, the second transit day is Thursday and the final transit (and delivery) day is Friday. It is important to understand this scenario for all expedited shipment methods.

To avoid delay in the processing of your order, please be sure to provide us with accurate credit card information (name as it appears on the card, billing phone number and address). If this information does not match exactly with what the credit card company has on file for you, you will need to be contacted for the correct information. Contact is normally to the email address that you have provided on your order form. If this information is not correct or you don't check your mail regularly, you may miss important correspondence from us regarding your order.

For more information on shipping please contact us at orders@kenjernigan.com